Suzuki Swift starting problem

Car: Suzuki Swift
Model Year: 2009
Categories: Running Rough, Starting & Power Loss
My Suzuki Swift is just over 3 years old - and back in April/May time, it had a series of times where it wouldnt start.

The first couple of times I put it down to random occurances & it started with a push. The third time stranded me at Thorpe Park, and I had to call the AA out. The engineer diagnosed it as an alternator problem - so I took it to the dealership the next day to be looked at.

They claimed no problem was found. Over the following week it again had problems starting (making a screeching sound when trying to), often having to turn the keys over numourous times. I insisted they took it in to be looked at over a longer period. So left it with them for the whole weekend. Again they claimed it was fine - although did say they tightened something (I forgot what!).

At this stage - I was a couple of weeks from the end of my warranty, and they knew this. I did even say to them - if the problem persists I would expect them to sort it under warranty as I had reported the problem in time & felt they were stalling.

Whatever they did 'tighten' seems to do the trick....until the two weeks. Again stranded at Thorpe Park, thankfully a passerby had jump leads. Now, it is every time I start the car, it needs to be revved & several times its been dead in the morning.

Obivously there was a problem - which they ignored/covered up, I havent been able to get the dealer, tomorrow before Palace will be the first chance - but do I have a case to make them fix it under warranty? Is there an ombudsman I can go to if they refuse?

Thanks all.
Posted: Nov 16, 2012 (12 years ago)
Suzuki uk customer service should help and even though your vehicle warranty has expired if you have maintained it to there specification then you will have good will contribution on any repair .I hope you have documented proof of your services and the fault to build a case,Hope this. Helps.
Posted Nov 16, 2012 (12 years ago)
call customer services if you can reproduce fault they can help.
Posted Nov 18, 2012 (12 years ago)

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