BMW X3 tailgate won't open automatically
Variant: 2.0 Diesel
Model Year: 2013
Categories:
Electrics, ECU, Warnings & Lights
I bought this car from a local dealer knowing the tailgate wouldn't lift automatically but on the understanding the problem would be fixed as soon as new lifters had been delivered. In due course new lifters were delivered and fitted by the dealer mechanic but they refused to work and the tailgate remained open. The dealer took the car to a BMW garage to 're-programme' whatever it takes to get the thing working but after four days it came back with the problem not solved. The dealer made the decision to install standard lifters which means I have to manually open the tailgate which I'm not happy about as I have medical problems that cause pain (I am registered disabled) so my question is, does anyone know what the problem might be and the best way to solve it? Many thanks people.
Posted: Jan 13, 2023 (1 year ago)
If this is a major concern to you and it was agreed it would be fixed and has not , return the car for a refund as in breach of agreement
Posted Jan 13, 2023 (1 year ago)
Yes that is a distinct possibility at the moment.
We found out this morning the original lifters have been replaced with manual only lifters and the wires that would operate the electrics have been cut off.
I've spoken to a BMW specialist in Paphos who is trying to source some used parts and will wait till next week for his quote before making a decision.
I have a written warranty on parts and labour so the dealer doesn't have a leg to stand on but don't want to go down the road of litigation just yet as it takes years here to get a case heard. The bottom line is the dealer has done himself no favours as I will go public about my experience.
We found out this morning the original lifters have been replaced with manual only lifters and the wires that would operate the electrics have been cut off.
I've spoken to a BMW specialist in Paphos who is trying to source some used parts and will wait till next week for his quote before making a decision.
I have a written warranty on parts and labour so the dealer doesn't have a leg to stand on but don't want to go down the road of litigation just yet as it takes years here to get a case heard. The bottom line is the dealer has done himself no favours as I will go public about my experience.
Posted Jan 13, 2023 (1 year ago)
I think what has happened is the dealer found out the potential costs involved and cut his losses by fitting the ordinary manual struts . Watch out with the warranty as a lot of those policies have more exclusions and outs to the detriment of the car owner .I have seen aftermarket power tail gate kits which were a lot cheaper but never really followed up whether they were any good or not .
Posted Jan 13, 2023 (1 year ago)
Replying to post by whittingehame:
I think what has happened is the dealer found out the potential costs involved and cut his losses by fitting the ordinary manual struts . Watch out with the warranty as a lot of those policies have more exclusions and outs to the detriment of the car owner .I have seen aftermarket power tail gate kits which were a lot cheaper but never really followed up whether they were any good or not .
Happily (I hope) the guarantee is his own hand written statement declaring parts and labour for one year and we still have nine months to go. He has offered to take the car back but that's not what I want; I like the car and just want it fixed.
I think what has happened is the dealer found out the potential costs involved and cut his losses by fitting the ordinary manual struts . Watch out with the warranty as a lot of those policies have more exclusions and outs to the detriment of the car owner .I have seen aftermarket power tail gate kits which were a lot cheaper but never really followed up whether they were any good or not .
Posted Jan 13, 2023 (1 year ago)
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