J L M Car Sales

Recently purchased a Ford Cmax here. From the outset the dealer was rude, abrasive, dismissive and sarcastic over messages. Giving him the benefit of the doubt that communication via messages can sometimes be misunderstood we proceeded with the purchased and arranged to have the car delivered to us as unable to view/collect due to COVID restrictions. The car arrived with multiple points of cosmetic damage we were not told about and was filthy inside and out as if it had not been cleaned before being delivered. The car was overdue for a service which again we were not told about. The engine management light came on after only 8 days of having the car. The dealer was notified about this however offered no resolutions. The dealer has since refused even the most basic of contact details to be able to lodge a formal complaint via email. The dealer has refused to assist us with this fault and has made it clear that the warranty supplied was for only 30 days and as this has been dragged on past this date the car cannot be returned, and the dealer is not prepared to assist with getting this faulty product they supplied repaired. Now £3000 to many people is not a great deal of money for a car however for our family its everything we had and are now left with a car that’s not fit for purpose, did not match the advert, developed a fault within 8 days of taking delivery and have now been left to try and get it repaired on our own using money we no longer have as gave it all to the dealer. We are now in communication with trading standards and are looking to take the dealer to court as in clear violation of the consumers rights act.

Couldn't agree more with previous review. PLEASE avoid these people, they are extremely rude and I couldn't get away from the garage quick enough.

i am very dissapointed with my purchase from this seller.. i saved hard and brought this car which i now realise was very very overpriced.. i have had it a few months and have had to spend hundreds as have had nothing but problems with it.