Station Garage

Station Approach, Great Missenden, HP16 9AZ
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Customer Reviews of Station Garage
1/ 10

Sam, Southampton

Shocking company. Brought a car of them in March, had agreed on some body work to be touched up before purchase, only one bit of this was done to an awful standard. 3 months later, the repsray is peeling and has to be redone properly along with other. Also, worst customer service I have ever experienced, staff were rude and constantly on the phone.

Reply from: Sam, Sales Manager
Apologies for all hassle but i do recall speaking to you and i explained that paint work could have a re-action and were happy to re do it for you at no extra cost but you never contacted us again.
3/ 10

Rob, High Wycombe

They seem to know their cars but the customer service is awful. Took far too many calls during our convo and left the room loads to go do other things.
Car was sold with a slow puncture, after assuring me that wasn't the case (I should have got it in writing)
I would not recommend doing business with this company unless you really know your stuff.

Reply from: sam, Sales Manager
Please accept my apologies for that it must have been one of those odd days when we would have been short on staff. Please feel free to call us and we will see what we can offer to compensate you.
1/ 10

Karen , Berkshire

Customer service at this garage is absolutely 100% diabolical, teach sales staff some basic manners, while you're trying to conclude a purchase the last thing you want is the salesman taking phone calls leaving the room numerous times to deal with other customers and not even having the common decency to a
ask if you mind. Some training needed

Reply from: Danny, Sales Manager
Had a very bussy morning and due to couple of staff member calling in sick that morning we couldn't provide the best possible service. Apalogised upon delivery and offered a free service for the next year with free collection and delivery.
8/ 10

Thornton, Oxfordshire

Professional, efficient and friendly customer care. Extremely pleased with car -which I consider to be competitively priced and in very good condition.
Many thanks

Reply from: Danny, Sales Manager
Thanks much appriciated.
2/ 10

Gary Townend, Exeter

Staff were very disorganised, understaffed and disinterested. They tried to deal with multiple customers at once without really knowing who was supposed to be helping who, and struggled to find keys and documents for the car I was looking at. I tried to put up with it because the cars did look good, but lost patience with the service and left.

Reply from: Danny, Sales Manager
Apologies but this was the time when we just moved in to premises so things were little difficult.
1/ 10

Mwindi

I wanted to buy a car and drove 4 hours having made arrangement with this dealer. Arrived only to be informed that already sold and offered alternative. Dealt with a very rude and uninterested person.

Reply from: Danny, Sales Manager
This was old company trading as station garage we only moved in to these premises on 1st May 2015 and started trading as Station's Garage ltd.
3/ 10

Anonymous Review

Tried to view a car advertised by this company.
Amongst details were words "viewing essential". Car had 2 flat tyres, battery was flat and velour trim had mould growing on it. Still interested so gave SG 2 days to get it driveable - car still in same condition - salesman was not interested.
Avoid.

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