Pro Cars Southampton Ltd

83 Swanwick Lane Swanwick, Southampton, SO31 7DX
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Customer Reviews of Pro Cars Southampton Ltd
10/ 10

Steve. Brown, RH19 2QU

Hi Chris, it was an absolute pleasure visiting you and your team last week and collecting my amazing car. Your set up is organised, comfortable and it appears you have thought of everything which is a credit to you and Paul. I have no hesitation at all in recommending Pro-Cars to anyone who is considering a purchase from you. Steve&Jenny B

10/ 10

Cathy, Denmead

Brilliant service from Pro cars. They were informative when purchasing the car and helpful when there was a clutch problem within the warranty period. I had a new clutch fitted by Station garage the same week. I would definitely recommend this company to prospective car buyers.

10/ 10

Glyn Davies, Clanfield

Excellent service, Paul and Chris very helpful. Bought a BMW no pressure, no hard selling, just informative comments. Test drive on my own with the family so you can make a decision without that uncomfortable saying pros and cons with a salesman there. Big thanks, would recommend. Glyn Davies

10/ 10

Kevin & Sue, Buckinghamshire

Recently purchased a BMW from Paul...James dealt with the sale....both very nice people and made transaction straight forward. To compliment there business...I had a couple of minor issues with mech/electrical failures...these were covered by the warranty and dealt with quite quickly...Many thanks...
Kevin & Sue

10/ 10

S. Younus, Birmingham

I can't say enough good things about the team at PRO CARS. Thank you very much.

10/ 10

Neal G

Can't fault Paul and his guys for a smooth no pressure sale. Very informative on all cars, more than happy to answer questions and queries. Had a problem after a week which was put right by Station Garage promptly and under warranty. No problem is too small or too much of an effort to fix. Excellent service. Love my X3.

10/ 10

Gareth Small, Andover

Bought an Audi from PRO Cars last month. I researched the product before going to see them. They were very busy the day I viewed the car but still made time to talk and answer all of my questions with excellent product knowledge. The car is fabulous and I would not hesitate to buy from them again. Gareth

10/ 10

Joe Shanklin, Wiltshire

Cannot fault Paul and the team. Purchased an 07 Accord last month which is a lovely drive. Prior to purchase, tow bar was removed. Soon discovered the heated seat was not working but the matter was resolved quickly and Paul went out of his way to ensure it was sorted. Highly recommended and would happily buy another car from them without any doubt.

10/ 10

Malcolm, Bournemouth

Wouldn't hesitate to use Paul and the guys again...Mercedes CLK I purchased from PRO cars is mint, apart from I noticed a pulling to the left, under Paul's direction it was booked into a wheel alignment specialist near me and paid for on the spot...NO ARGUMENTS...Superb back up NO FUSS!

10/ 10

Laith Al-wasity

I had so many issues with Warranties in the past; hence I use to buy my Cars from main dealer. but Pro cars proved me wrong, car was reported to them via email, had a reply on the same day , after few email car was booked for the first Monday in the week and by 12:30 pm they called me to pass on the good news car was fixed . I can’t fault the service or the customer service @ Pro Cars. I Give them 10/10
A*****

Thanks Paul
Laith from Bournemouth

10/ 10

Laith Al- Wasity, Bournemouth

I had so many issues with Warranties in the past; hence I use to buy my Cars from main dealer. but Pro cars proved me wrong, car was reported to them via email, had a reply on the same day , after few email car was booked for the first Monday in the week and by 12:30 pm they called me to pass on the good news car was fixed . I can’t fault the service or the customer service @ Pro Cars. I Give them 10/10
A*****

Thanks Paul
Laith from Bournemouth

10/ 10

Darren Bates

After reading many positive reviews about Pro Cars, I decided to recently purchase my new car from them. I was not disappointed! The sales process was smooth and easy, not at all pushy and made for a confident and relaxed sale. After sales service was excellent also as they fixed an issue with the car without any fuss at all. Highly recommended!

10/ 10

phillip stone, Great Yeldham Essex

Excellent service and Very nice friendly people not the typical pushy sales men. I would recommend Pro Cars to anyone buying a used car. I Had a small problem with the car I bought a week after I picked it up with the windscreen washers. Got the car fixed local to me as I live over a two hour drive away and they paid for the repair over the phone.

10/ 10

Wayne T, Ringwood

I searched forever for a clean BMW 320d car up to an 07 plate, at P.R.O.Cars I found an 08 just over my budget, best price seen so bought it.In the first week an intermittent power loss fault they got me to book it in to Station Garage to get it fixed without any quibble, they were more than helpful and it was done under their warranty. Thank you!

10/ 10

Luke, Stubbington

I'm always a bit dubious about garage warantee, but with Pro cars there's no need. A wobble developed under acceleration, so I emailed them to explain the problem. They had Station Garage rectify the problem in next to no time, now it drives perfectly! I'm a very satisfied customer, Thanks!

10/ 10

ewelina

A big round of applause for PRO staff. They're very kind, helpful and honest people so if someone is looking for used car I can definitely recommend a PRO and I'm sure no one will be disappointed. They're STARS!!!

10/ 10

Sam, Newbury

Couldn't ask any more from a used car trader. Excellent service and I would recommend to anyone buying a used car. Had a fault with the car I bought a week after I picked it up. Returned the car to them to be fixed under the three month warranty I was given with the car and it was fixed and ready to be picked up in less than twenty four hours :)

Name: Sam
Location: Newbury

2/ 10

Anonymous, Southampton

I bought a car from here recently and initially found them very informative and helpful, it was only when I began to find problems with the car that they were not helpful at all, and came across as quite rude. I feel they need to improve their customer service and always aim to please customers.

Name: Anonymous
Location: Southampton

Reply from: Paul Osmond, Managing Director
I deal with all warranty claims and complaints. I have had no complaints in writing or verbally from any of my clients that has not been immeadiately dealt with and resolved. Cars do go wrong, they are manufactured to have a wear and tear life on parts that allows the manufacturer to make alot of money on renewing defective/worn items. The fact that this post is anonymous tells me that this person has not contacted us and is just being bloody minded or indeed it is one of our competitors trying to tarnish our good name. If the person who posted this feedback would like to contact me i will repair their vehicle if it is defective and not compliant with the sale of goods act/road traffic act. 23 years of successful trading with NO adverse publicity is something we take very seriously, we always try to be fair and honest with our clients.
10/ 10

Barbara, Southampton

Felt very confident buying my used car from the guys at Pro Cars.Picked it up yesterday, it had had a full valet and all I can say is I found the service first class. I would definately recommend these guys when buying a used car. The price was excellent too.B

Name: Barbara
Location: Southampton

10/ 10

Anonymous Review

What a refreshing change, first class, personal service. An absolute joy to do business with. Thank you. Mr.T. Southampton.

8/ 10

Anonymous Review

Purchased a used car from these Guys today, very nice selection of cars and great to deal with. Not your average used car trader!

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