Tim Brookshaw

Vehicle purchased may for 10499 so not a cheap car, 1 day after purchase issue with turbo confirmed by aa, temporary repair done by tim brookshaws (they greased part of turbo) 2 months later same turbo failed completely so pre-existing fault as not repaired properly in first place, dealer did offer repair with used parts (although turbo failing would have also damaged engine severely) also managed to get them to offer refund but owner wanted to deduct £3000 with an offer of £7500, which doesn't follow trading standard or consumer rights, owner not willing to listen to reason and luckily as I had paid deposit on a credit card and rest cash I was able to contact credit card company and they have now refunded full amount of 10499, moral is if buying a car always pay part on a credit card (this dealer now has a sign up saying credit cards not accepted although websites says they do), sales staff are helpful but owner doesn't appear to be willing to work to resolve issues , it’s his way or no way regardless of consumer laws not agreeing with him.

Friendly helpful service, very pleased with our car.
Would buy from again.

They need to improve there sales team knowledge of cars and there customer relations. Not happy with the service I received or the vehicle.
Will not be recommending.

Name: jayne
Location: devon

We were looking for a first car for our son and was advised by friends to contact Tim Brookshaw as they had first hand experience of dealing with him in similar circumstances. We dealt personally with Tim Brookshaw and also his wife who works in the business and you honestly could not wish to meet two nicer people. We hate garages at the best of times, but this was a different experience, without the pressure. Our son chose a lovely 6 year old one owner Renault Clio, had it serviced by them, purchased an additional 12 month warranty for peace of mind and he has not looked back since. The nice thing is if they have not got the car you are looking for, they will find it and you will not be, literally, taken for a ride. Excellent customer service is paramount for any business and they have exceeded all expectations and we will not hesitate to visit them again.