Apex Tyres Ltd

I have used them before, however, they dont answer the phone, tried several times this morning without sucess, so I am giving up and going elsewhere for my tyres.

Appalling service.
Sold a defective Pirelli tyre with a large split in the tyre tread and wall.
Returned the vehicle for inspection to Apex Tyres Ltd but they refused to accept responsibility. They couldn’t even be bothered to properly inspect the tyre in question.
We have clearly been sold a faulty and potentially dangerous tyre by Apex Tyres Ltd.
Zero customer care, avoid at all costs!

Always go to Apex for my tyres and have for 10 years; I’m always more than happy with their service. They are honest and offer me the best tyres for my budget. Unfortunately they are often very busy but so efficient, the fitters work really hard and I don’t mind waiting an hour or so as I know I’ll get a good job. The fact they are always busy is an indicator that people keep going back!
Guy on desk is always friendly/ fair and has a good attitude even with rude customers. Definitely recommend.

Turned up at Apex Tyres without appointment, as had rattle from exhaust. Despite garage being packed, within 45 minutes I was driving away, with the loose part tightened. Thank you very much Apex Tyres, excellent customer service.

I have used apex tyres threes times. The first two times they were fine. The last time they managed to round two of my wheel nuts.

Travelled from Stamford on two seperate occasions,to get my car 4 wheel aligned (after being told to bring it in by a member of their staff) only to be told when I got there that they couldn't do it.Very poor service and not even an apology !!

I have had excellent service every time I have either had tyres replaced, repaired and bought a battery. Only today I have had an exhaust fitted which had to be ordered in. To my surprise and my husband's, I was given a loan car. During conversations with other ladies, we have all agreed we get excellent service and Apex is a company you can trust.

Was on a day trip to Peterborough from Nottingham. They sorted my cars bust Exhaust and the service was top quality i even asked for 2 new tyres while they were at it. Cant fault their service always checked with me before doing anything and talked me through what they were doing. Wish garages in Nottingham were like this.

Great service, yes they are always busy but that's because their prices are competitive. You don't get ripped off & you always get a friendly welcome even when they are snowed under. The only place to go in the Peterborough area. I got 2 new rear tyres fitted within 40 minutes (& it was nearly closing time) 9 people ahead of me so I say nice job)

Okay so it's quite often impossible to get through on the phone. So why not just go down there? They are always busy but you always get a friendly welcome and good service.
Free tea/coffee and wi-fi when waiting and the TV is on.
I never go anywhere else for tyres as i know they won't rip me off and i can wait comfortably.

Brilliant service, fast effecient and very reasonable. The staff were very busy last night when I pulled up they gave me an estimate of how much time I would have to wait, fixed the puncture and I was back on the road in no time. Great customer service.

Name: Mark Witt
Location: Whittlesey

I have been trying to contact Apex for 1 1/2 hours to get a price on tyres, anychace of actually answering the phone? Here is an option for you, get more than one line into your business, how you can run a business and expect to get new customers when they can't even get hold of you. A very poor service and I'll spend my £600 elsewhere.
Your loss.

Name: S. Smith
Location: Bourne, Lincolnshire

Getting someone to man the phones would be distinctive improvement. You can't run a business successfully without a person creating sales qoutes.

Name: Bill
Location: fletton

Employee a receptionist to answer your calls. Its HIGHLY unprofessional to be engaged all day and for this reason my business is going elsewhere.I Also have used your company for my private car and wont be moving forward. Stop being tight and pay someone 12k a year to man the phones!

Name: Paul Thomas
Location: Peterborough

Excellent service from when you walk in to when you leave, great price and honest service I would highly recommend

Name: Not given
Location: Not given

Actual tyre fitting service is as you would want, but you think they would employ someone to answer the phone. Engaged for two hours? Are that many folk calling this number!

Name: Neil
Location: Pasdi

I'm not really sure what some of the people below are going on about! I came in at 9am on a Saturday, was seen to straight away and was out by 9.30! And that's on a Saturday. The service was brilliant and prices to match. Don't feel like I've just been mugged!

10/10 for
The guys at Apex!

Name: Elisia
Location: Peterborough

Usually have to wait a while when we get there because it's a very popular place but the waiting area is comfortable and the staff friendly and efficient. The work doesn't take long and the tyres are balanced properly and always a job well done.

Name: StephenS
Location: Cambridgeshire

Why would you go any were else.

In for 8:30 out for 8:50 two new tyres fitted and the best price i could find between Peterborough and Nottingham .Well done all .

Name: malcolm
Location: peterborough

Apex Tyres are a thing of legend in Peterborough. everyone i know goes there.

They are busy, but for a reason. if like clever clogs below you can't be doing with the wait why don't you go and pay double prices up the road at kwik fit?

Name: Dave
Location: fletton

Visited APEX tyres today 10/2/12 after gap of 5 years or more. Noted several staff unchanged from previous visit and before. A good sign! Fitted new battery and mended slow puncture. Total vist took 45 min. Good efficent service. Comfortable waiting area. Recommended!


Name: David Weeks
Location: Peterborough

I phoned for a quote on Pirelli P7's and ordered 2 for the back, hubby took it to get them fitted 3 months ago (waited for ages).... the front ones are now due so went to check the size again just to realise that they actually put P6000's on the back and NOT P7's as I requested and paid for!!! NOT HAPPY... I thought I could trust Apex after using them for years and recommended by my Dad - I'll never go there again!

Apex replaced my CAT about 2 months ago prior to my MOT 2 weeks ago. Fair play to them, they did go out of their way to get the part, but it wasn't fitted properly.
They didn't fasten one of the gaskets properly which partially caused my emissions to be so high, resulting in a failed MOT.
Secondly, the CAT was faulty, so am hoping they will be replacing that for me free of charge. As a result I have had to fork out for the testing to be done to find out why emissions were so high.
Not impressed with the service and shall be going elsewhere in future.

Just came back from Apex Tyres. Needed 2 front tyres on my KA! Great price, great service & friendly staff. What more could you ask for! cheers guys :)

My car had the tracking (4 wheels) done and the steering wheel aligned. I was seen promptly and given skilful and very polite attention by Phil. Couldn't ask for more. Will definitely go to Apex when I need new tyres.

I have lived in Peterborough for 7 years and I have used Apex Tyres for puncture repairs as well as replacing complete sets of tyres, I cant fault the service or price, waiting is par for all the service on demand garages, having used kwick-fit and Just tyres at odd times too, the wait at Apex is about the same, the difference being the level of customer care, where Apex excel.

Having lived in Peterborough for 46 years and been driving since 17 yrs old I have used many tyre depots. I have to say that I always use Apex now , for my car and my childrens cars. For example, I bought a used caravan , took the wheels off and took them to Apex, I don't know the name and am not friendly with the chap in charge ( he was wearing blue overalls but also helping at the front desk etc) but he took the time to check the tyres, and told me they were completely fine and I did not need to change them. That to me my friends is honesty, and I will reward it with my custom. Actually just ordered four Nexen tyres ( they have to get them in for me) all to be fitted for £4 under the best internet supplied price I could find. Yes sometimes I have waited for a little time, but I have also queued up for a little time at Tesco, in the summer, Apex have tables and chairs outside, I took a book.

I would have to also agree with some of the prevous statements as i recently just rang them and asked simply if they do a free tyre check, the staff on the phone that i spoke to made me feel belittled and stupid about asking such a simple question.

all i needed to know was if i take my tyres in to be checked for a slow puncher would i get charged if there was not one.

I have used Apex for the last 5 years. Today I put 4 Firestone Multihawks on - £39 (inc VAT and fitting etc) It was also the first time that I have been in and out in 30 minutes.
To answer previous comments there has always been quite a long wait, because everyone knows they have very good prices.
They have a clean air-conitioned waiting room with free tea or coffee and the ususal papers and magazines.
I have never had a problem with the wait - If people cannot wait an hour then go somewhere else and pay the difference (in this instance for me it was £42, or to put it a better way £1 a minute!!!!!!!!)

I have to agree with the previous review, while the staff are very helpful and the price is right, the wait is beyond belief.

They need more staff and to take a certain amount of bookings.

This comment sums it up for me. Spot on.

"The proprietor of Apex has developed the caricature of a successful but overwhelmed businessman. He rushes around with a pseudo air of fatigue..."

I have lived in Peterborough for 10 years and used Apex on 6 occasions, the last two visits were very frustrating and I won't go back. Apex seem to have captured the local middle class tyre buyer market, everyone I know recommends them but I think these recommendations are now a knee jerk responses rather than a considered consumer assessment.

You won't get ripped off or mugged at Apex but Apex will treat you like a mug.

First you will queue for ages at the understaffed service desk, then finally sit down in a pleasant waiting room filled with unhappy faces as the "standard" 35 minute wait turns into 1 hour 15 minutes.

The proprietor of Apex has developed the caricature of a successful but overwhelmed businessman. He rushes around with a pseudo air of fatigue while attempting to convey the impression that he tries his very best but legions of happy customers overload his business.

This is all nonsense, a business that always seems to be operating at 120% capacity could easily pay for another person on reception and more manpower in the service shop but that costs money and cuts profit.

Essentially Mr Apex is drawing down the goodwill account, so as a consequence this business will not be wasting my time anymore with their Soviet vintage delays. Their prices are not special anymore and their expertise in tyres does not seem to extend to exhausts. I wasted 2 hours on an abandoned exhaust fitting, which a local garage resolved for 40% of the Apex quote.

Have used Apex for the last 10 yeasr now. Very helpful and cheap and wont rip you off. Mark is the most friendly helpful guy i have had the pleasure of dealing with (as are all the guys there).
Only downside is the waiting about due to their cheapness and be patient if ringing in, they will answer eventually.
:-)

It is suspicous because all of these reviews has been written by the same person and his profile shows that he lives in Devon not in Peterborough or somwhere around.Strange.

Used them for the first time yesterday but it won't be the last. Sorted out an old astra tyres for me including having to sort out duff locking wheel nuts - Great price and even better service

I have used Apex for the last 22 years. They have always been helpful and very competively priced. The best service is where they say "you don't need to do that until next month" rather than just dong the work. It's worth persisting with telephone until you get through. Always my first choice for tyres and exhausts.

Apex Tyres are a family run company offering first class service. Nothing is ever too much for Geoff,Mark and their team. If they dont have it in stock they will usually obtain it for next day delivery. I have been using them for over 25 years and always find them to be very competitive.