Ford Rapid Fit

Need to be more open about pricing (by including VAT) and become more competetive.

Don't recommend additional work when it really isn't necessary

Name: Bob Young
Location: High Wycombe

Very thorough, flexible with timings and friendly but well overpriced on standard jobs eg £50 for tracking. I needed a new wheel but the tyre was fine; they charged £11 to 'swap the old tyre' plus £10 for valve and balancing. As they took one tyre off and put one on, allbeit on a different rim, I don't understand the extra fee. Also I was told a list of work 'needed' after an MOT with no mention that only one of the items had actually failed. Finally the advertised servicing prices on the banners outside are exclusive of VAT - again not mentioned until you see the bill.