M & L Coachbuilders

I had the misfortune of using M&L coach builders to repair my car and had a very poor experience. I had a lease car and prior to return to the lease company I had to have a minor repair completed.

Having booked my car in for a minor repair to the front plastic grille, I was charged £1900 for a 'repair' where they fitted a damaged replacement grille , which was supposed to be new.

The paint work was unsatisfactory and the lease company described as orange peel effect which they would need to repair.

I was charged for a replacement reg plate which was not provided , yet I was still charged.

The car was filthy when I went to pick it up and covered in sand from the neighbouring yard! Yes this was charged for

Having emailed a Debbie with a report from the lease company of the unsatisfactory repairs I have had zero response in three months .
I would avoid this M&L coachbuilders at all costs , the service I have received has been appalling , and I should have trusted my instincts when they told me they refused to send a detailed invoice and do not accept payments other than cash or bank transfer....... is that to avoid any comeback with card companies. Their communication prior to booking in was relentless and unlike reputable garages they seem to have immediate availability, which is worrying .

I would have rated zero stars if possible !!!!!!!!!!!!!!!!!!!

1. 6 changed delivery dates
2. Argumentative concerning the changes in dates (not our fault etc)
3. They blamed their receptionist and RepairLink handling my issues - 'they're not communicating effectively.'; when I questioned and advised RepairLink re this, the took issue too and contacted the branch directly to resolve.....
4. The advised me that due to staff illness they were short in completing all tasks (advised 2 staff members were in for operations - I suggested that they should therefore plan their resources better and stop taking vehicles knowing that delays would apply. Refer to points 2 and 3 and repeat continually with the head of the operation
5. Not customer focussed; not willing to push to deliver within customer expectations.
6. The repair vehicle they offer/ed is completely inadequate