Frosts Vauxhall

69-75 Brighton Road, Shoreham By Sea, BN43 6RE
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Customer Reviews of Frosts Vauxhall
1/ 10

Ben Miller, Peacehaven

I bought a Zafira from this group, half way to its first service, a conn rod went through the engine destroying it. At first the garage claimed this was due to having it converted to run on LPG, then when that argument didn't wash, they then said I had not maintained oil ( half way to its very first service?)They seemed happy to let me pick up the bill. Unfortunately for them, I trained as an engineer and know a thing or two about engines. So I argued the case and we went to court. They lost, but even then they tried to renege on the court agreement by not replacing the LPG system, along with a new engine. It took the threat of further court action for them to capitulate and pay up. The whole sorry episode took a year to resolve and I had to buy another car in between. It cost me a lot of money and time trying to get them to do the right thing, they seem to have the attitude - " we have your money, why are you bothering us?" I would advise anyone using this group to think very carefully about doing so, their warranty is only as good as their word and in my case that was a load of hot air.

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