Autoparts

I have used this shop on a number of occasions since it was taken back over by the original owners and i must say i am very pleased with both service and the value, the young lad during the week and the guy i believe is the owner who is there now and then make you feel welcome and always has a bit of banter which is missing from a lot of places these days, they seems to know what they are talking about and on all but one occasion i have received the correct parts i asked for. On the one occasion he explained to me there and then it is possible there are more than one options, this was on some brake shoes which could not be seen without removal. Upon removal i called straight back and he said sorry and he got the other choice the same day. Its not always possible to be able to be 100% sure in regards to some parts especially when they are still on the car, and for someone to say the service is bad is nonsense, in the one poor review on here it even states that he came out to the car to check it, some places i have been to would not even do that they would just stand behind the counter, in fact how many big chain motor factors would come out to the car. We should be supporting these small friendly shops and if it is felt the service is off on one occasion im sure having a word would be enough instead of giving a bad review, everyone has a bad days sometimes.

Name: John Coates
Location: Darlington

I must disagree with above review as i have been a regular customer at this store over the past year or so and the lad working in the shop always takes the time to try and ensure the parts are correct, I have been there for lots of parts for lots of vehicles and sometimes there are choices especially with things such as brake pads and discs, and trying to measure a disc while still attached to the car with a wheel over it can sometimes be very difficult. If this lad has taken a while to call back maybe he is trying to ensure that the mistake is rectified the second time around. Totally unfair remark to a shop that i personally feel always provide quality customer service and always solve any mistakes. The guy is always friendly and welcoming. Great little shop excellent service.

Name: Bob Thompson
Location: Trimdon

Went to get brakes for my car, the guy did lots of checking - even came out to look at the car, I asked him to make sure they were the correct ones as i had been elsewhere and given wrong parts. He assured me they were correct. Got the car and brakes stripped down and the discs were the wrong size.Called the shop, the guy did not say sorry but im with a customer and he would call back in ten minutes, 1 hour later and no call i decided to call back. Was advised to take the brakes back and would be given the right ones. Got back to the shop, no apologies and an i dont care attitude. Dont use this shop - a customer services course is very much needed for this guy

Name: Alan Denham
Location: Darlington